Best practice skills tailored to your industry
In addition to designing, developing and delivering custom training for specific systems and/or products, we are experienced in training the following skill sets which can be customized for your industry:
Leadership Development:
- self awareness
- creating your vision as a leader
- collaboration
- communication
- relationship building/networking
- leading through change
- conflict management
- influencing others
- decision making
Supervisory/Managerial Development:
- communication
- team building
- planning the work
- delegating
- coaching
- providing feedback
- writing effective performance appraisals
Presentation:
- voice characteristics
- non-verbals and gestures
- creating a presentation
- preparation
- using visual aids
- humor in a presentation
- controlling the fear
Communication/Customer Service:
- impact of voice characteristics
- effective listening skills
- using fact-finding questions to determine need and/or establish understanding
- recognizing differences in communication styles
- building rapport
- basic telephone manners and guidelines
- leaving effective voice mail messages
- dealing with stress
- choosing your attitude
- problem solving
- giving and receiving effective feedback
Sales:
- effective listening skills
- effective observation skills
- using fact-finding questions
- building rapport
- the sales process
- overcoming objections
- presenting yourself and your product
- territory management
- closing the sale
- follow up
Business Writing:
- basic elements of good writing
- email etiquette
- style
- grammar
- punctuation
- editing and proofing
Time Management:
- planning
- prioritization
- goal setting
- handling interruptions
- dealing with procrastination
- handling email
- ending clutter
Facilitation: Designed to help trainers at your company facilitate successful in-house training:
- building rapport
- maintaining schedule
- delivery skills
- asking and answering questions
- listening
- handling challenging situations
- using instructional materials
- conducting demonstrations and activities
- preparing yourself for training
- delivering feedback