Providing training design, documentation and implementation to a broad range of industries.

MGill Consulting provides essential training and materials that enable employees to perform their jobs better. Employees who have the knowledge and skills they need to succeed at their jobs experience higher job satisfaction and can perform their job functions with greater efficiency. Companies appreciate the impact a well-trained staff has on customer satisfaction, workflow, the overall working environment and the bottom line.

A partial list of clients includes:

• Fidelity Investments
• Commonwealth of Massachusetts
• LoJack Corporation
• Harvard Pilgrim Health Care
• Bank of America
• Rockland Trust Company

MGill Consulting can custom design a training solution for your company, providing a comprehensive training system, complete with documentation and on-site training implementation; or can assist with any portion of the project. Examples of recent projects include:

• documentation of a user guide for a computer system
• development of a troubleshooting guide for a new product
• design, development and delivery of soft skills, including:
• Customer Service Skills
• Presentation Skills
• Team Building
• Effective Performance Appraisals
• delivery of train-the-trainer techniques to enable subject matter experts to train other employees
• design of a training plan for new hires in a call center

Owner and principal consultant, Mary Gill, who oversees all projects, has over 20 years experience in the training industry. A graduate of the University of Massachusetts and Suffolk University's School of Management, Mary has taught and been a lecturer at Northeastern University. Her background in systems documentation and training design and development is extensive. It is complemented by her intuitive sense for presenting materials and information in a concise, easy-to-understand way. MGill Consulting has successfully provided services to a wide variety of national and regional corporations and organizations, from the high tech sector to government agencies, banking and healthcare.